Service

Store Maintenance & Optimization — Proactive care instead of emergency fixes.

Ongoing support, speed monitoring and safe theme updates so the store never quietly breaks.

Service overview

Overview

Stores degrade quietly. An app update breaks a template, a script drags load time, a checkout edge case starts failing — and nobody notices until revenue dips.

Maintenance retainers put monitoring, testing and a fixed improvement allocation behind your store every month, so problems are caught before customers find them.

Who this is for

  • Revenue-critical stores that can't afford downtime
  • Merchants with a large or frequently changing app stack
  • Teams without in-house Shopify development cover
  • Brands who want steady incremental improvement post-launch
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Scope

What's included

What's included

  1. 01

    Uptime & error monitoring

    Alerts on checkout errors, broken templates and failed integrations.

  2. 02

    Speed monitoring

    Core Web Vitals tracked monthly with fixes for regressions.

  3. 03

    Safe theme updates

    Version updates tested on a preview theme before publishing.

  4. 04

    App stack hygiene

    Reviews, leftover-script removal and cost-versus-value assessments.

  5. 05

    Backups

    Versioned theme backups so any change can be rolled back cleanly.

  6. 06

    Monthly improvements

    An allocated block of development or CRO work each month.

  7. 07

    Priority support

    A direct line for urgent issues with agreed response times.

  8. 08

    Health reporting

    A monthly written report covering performance, issues and next actions.

Process

How we'll work together

Process

  1. 01

    Baseline audit

    Current speed, errors, app stack and technical debt documented.

  2. 02

    Stabilise

    Outstanding issues cleared so we start from a clean state.

  3. 03

    Monitor

    Alerting and performance tracking configured properly.

  4. 04

    Maintain

    Scheduled updates, tests and fixes on a predictable rhythm.

  5. 05

    Improve

    Monthly allocation spent on the highest-value improvement available.

  6. 06

    Report

    Written monthly summary with clear recommendations.

What you get out of it

  • Issues caught before they cost you orders
  • Consistently fast pages instead of slow degradation
  • A predictable monthly cost instead of emergency fees
  • Continuous small improvements that compound over a year
FAQ

Questions about this service

Frequently asked questions

Next step

Ready to start with Store Maintenance & Optimization?

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