Service

Store Maintenance & Optimization — Proactive care instead of emergency fixes.

Ongoing support, speed monitoring and safe theme updates so the store never quietly breaks.

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Overview

Stores degrade quietly. An app update breaks a template, a script drags load time, a checkout edge case starts failing — and nobody notices until revenue dips.

Maintenance retainers put monitoring, testing and a fixed improvement allocation behind your store every month, so problems are caught before customers find them.

Who this is for

  • Revenue-critical stores that can't afford downtime
  • Merchants with a large or frequently changing app stack
  • Teams without in-house Shopify development cover
  • Brands who want steady incremental improvement post-launch
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Scope

What's included

What's included

Uptime & error monitoring

Alerts on checkout errors, broken templates and failed integrations.

Speed monitoring

Core Web Vitals tracked monthly with fixes for regressions.

Safe theme updates

Version updates tested on a preview theme before publishing.

App stack hygiene

Reviews, leftover-script removal and cost-versus-value assessments.

Backups

Versioned theme backups so any change can be rolled back cleanly.

Monthly improvements

An allocated block of development or CRO work each month.

Priority support

A direct line for urgent issues with agreed response times.

Health reporting

A monthly written report covering performance, issues and next actions.

Process

How we'll work together

Process

01

Baseline audit

Current speed, errors, app stack and technical debt documented.

02

Stabilise

Outstanding issues cleared so we start from a clean state.

03

Monitor

Alerting and performance tracking configured properly.

04

Maintain

Scheduled updates, tests and fixes on a predictable rhythm.

05

Improve

Monthly allocation spent on the highest-value improvement available.

06

Report

Written monthly summary with clear recommendations.

What you get out of it

  • Issues caught before they cost you orders
  • Consistently fast pages instead of slow degradation
  • A predictable monthly cost instead of emergency fees
  • Continuous small improvements that compound over a year
Proof

Related case studies

FAQ

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Next step

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